Shipping and Delivery Policy

1. Order preparation

Orders are prepared after payment confirmation. The estimated preparation and delivery time specific to the order is shown on the cart, checkout, or order confirmation screen. During campaign periods, public holidays, peak seasons, and force majeure events, these times may vary.

2. Delivery time

Unless otherwise agreed, the statutory delivery period for goods sales does not exceed thirty days. In cases where orders cannot be delivered within the promised timeframe, the consumer is informed, and their applicable rights are enforced.

3. Shipping fee

The shipping fee, free shipping threshold, and any country/region-specific charges are shown before order confirmation. No shipping or delivery fee not displayed in the cart will be added later.

4. Address and contact information

The consumer must provide accurate and complete delivery address, phone, and email information. For delays caused by incomplete or incorrect information, Pielurd will contact the consumer to try and provide a solution. Address changes must be requested before the order is handed over to the carrier.

5. Shipment tracking

When the order is handed over to the carrier, tracking information, if available, the carrier link, and the order status are sent to the communication channel used during payment. If tracking information is not received, you can contact info@pielurd.com with your order number.

6. Inspection upon delivery

It is recommended to check the outer packaging when receiving the package; in case of noticeable crushing, wetting, or opening, a report should be filed with the carrier. Damage, missing items, or incorrect product status noticed after product delivery should be reported to the support team with the order number and visuals.

7. Risk and responsibility

The seller is responsible for loss and damage occurring until the product is delivered to the consumer or a third party designated by the consumer. If the consumer personally chooses a carrier other than the options provided by the seller, special risk provisions in the legislation shall apply.

8. International deliveries

When international sales are activated, country, currency, shipping, customs, and tax information will be displayed separately before the order. An order cannot be completed to a country not open for delivery on the current payment screen. Customs and import duties may vary by country.

9. Contact

For shipping and delivery questions, you can contact info@pielurd.com with your order number.