Frequently Asked Questions

First, determine your primary need: gentle cleansing, hydration, sebum balance, or regenerative care. Rather than adding too many products to a new routine at once, starting with basic steps and observing your skin's reaction allows for a healthier selection process.

Observe tightness after cleansing, shine during the day, sensitivity, and regional differences. This guide is not a substitute for medical diagnosis; consult a dermatologist for persistent or severe skin problems.

Every skin's tolerance is different. Try the new product on a small area, gradually increase the frequency of use, and follow the warnings on the product label.

General order: cleanser → toner → serum/lotion → cream → daytime sunscreen. Product-specific usage order is also indicated on the product page.

Start with 2–3 evenings a week to observe skin tolerance. Do not use multiple strong exfoliants consecutively in the same routine and apply sunscreen during the day.

The cosmetic care experience varies depending on the product, skin type, usage pattern, and environmental factors. Instant texture and comfort can be noticed earlier; consistent and correct use is important for appearance-focused expectations.

Adding products, especially those with active ingredients, to your routine one by one makes it easier to understand how your skin reacts to each product.

When the order is handed over to cargo, tracking information is sent to the email address you used for the order. Sharing your order number in your support request will speed up the process.

Current preparation and delivery times are shown at the payment step. Public holidays, campaign intensity, and delivery region may affect the duration.